eService: what is it and what do you need to know?

Eservice What Is It And What Do You Need To Know
Learn about California eService and how eService can be used for documents as a quick, efficient, and reliable way to process your court filings.

eService in California has completely changed how firms process their litigation.

The legal landscape has been transformed by the swift and reliable electronic sharing of subsequent litigation documents, known as electronic service, or eService.

We should know; it was actually One Legal in 1990 who transformed the “same-day” legal support industry by filing the very first facsimile-transmitted document ever accepted in a California court. Since then to now, eService has increasingly become the norm.

However, despite the expanding use of technology in various aspects of law, eService’s potential remains underutilized. This article delves into the essence of eService, shedding light on its significance and advantages. Exploring California’s definition of eService and its applicability in both eFiling and non-eFiling courts, we will examine the limitations of conventional email methods and why opting for an eService provider offers a more secure and efficient alternative.

By understanding the benefits of eService, legal firms can harness its potential to streamline operations and enhance document management.

What is eService all about, and how can your firm benefit from it over traditional forms of subsequent service?

Understanding eService

eService refers to the practice of delivering legal documents electronically to parties involved in a litigation case.

As far as California is concerned, it is formally defined as the electronic transmission or notification of documents to relevant parties. While eService is commonly associated with courts that have adopted electronic filing (eFiling) systems, its availability extends beyond these jurisdictions.

In fact, California’s civil procedure rules allow for eService in any court across the state, regardless of whether eFiling is in place.

What is electronic service (eService)?

eService is officially defined in California as the “service of a document, on a party or other person, by electronic transmission or electronic notification.”

  • First, in eFiling courts, eService is required in all but a few circumstances (e.g., where a self-represented party has exercised their option not to eFile).
  • Second, and less well known, is that eService is available in any court in the state, regardless of whether they’ve implemented eFiling. Parties may eServe documents that may otherwise be served by mail, express mail, overnight delivery, or fax so long as the parties indicate their consent to be eServed in a filing to the court (there’s a simple form — form EFS-005 — on the judicial council website).

Why choose an eService provider over email?

It may seem simplest just to dispatch an email to the parties requiring service. However, service by email carries several risks: the message could be rejected by overzealous spam or malware filters (very common among law firms!), or the attachment may not be deliverable because of its size (many email service providers restrict attachments to a maximum of 10 MB).

Consider that a short filing of perhaps 20 or 30 pages containing just a couple of scanned exhibits can easily exceed 10 MB, and you begin to see the problem. When using your email service, you also can’t be confident that you’ll receive verifiable evidence that the documents have been both sent and received.

An eService platform, like that provided by One Legal, resolves these common email issues and offers peace of mind and reliability — documents are uploaded to One Legal’s secure servers and the recipient is sent a trackable hyperlink to access the documents. This way you can be sure that your documents are accessible, and you’ll receive verification that they’ve been successfully delivered and received.

Here are some of the key advantages of using an eService provider for your litigation:

  1. Enhanced security: Documents are uploaded onto secure servers, reducing the risk of unauthorized access or data breaches.
  2. Trackable delivery: Recipients receive trackable hyperlinks that grant them access to the documents, ensuring that the documents are both sent and received successfully.
  3. Document accessibility: By storing documents in electronic format on a secure server, they can be accessed by authorized parties at any time, promoting efficient information sharing.
  4. Mitigated risks: The risk of attachments being rejected by filters or being too large is eliminated, guaranteeing the successful delivery of documents.

Benefits of eService for law firms

The benefits of incorporating eService into legal practice are numerous and can significantly impact a law firm’s operations:

Cost savings

One of the most prominent advantages of eService for law firms is the substantial cost savings. Traditional methods of document delivery, such as printing, postage, and courier services, can quickly add up, especially for large and complex litigation cases. eService eliminates these expenses, allowing firms to allocate their resources more efficiently.

Time efficiency

eService significantly reduces the time required for document exchange. In contrast to waiting for physical documents to be printed, mailed, and delivered, eService enables instantaneous transmission of files. This efficiency is especially crucial when working with tight deadlines and time-sensitive court proceedings.


With eService, the need for physical presence to send or receive documents is eliminated. Law firms can initiate document sharing from anywhere with an internet connection. This convenience is particularly advantageous for firms with multiple offices or remote team members.

Reduced administrative burden

Traditional methods of document service often involve meticulous record-keeping and tracking to ensure proper delivery. eService platforms automate much of this process, reducing the administrative burden on law firm staff and minimizing the potential for human error.

Document security

eService providers offer secure and encrypted platforms for document transmission. This enhanced security mitigates the risk of sensitive legal information falling into the wrong hands during the delivery process, safeguarding client confidentiality.

Verification and tracking

eService platforms provide a verifiable record of document delivery and receipt. This traceability is crucial for legal proceedings, as it offers proof of compliance with court requirements and deadlines, reducing the risk of disputes or sanctions.

Accessible storage

Documents served through eService are typically stored electronically in a central repository. This centralization allows for easy retrieval, reducing the need for physical document storage and improving accessibility for authorized parties.

Real-time notifications

eService platforms often offer real-time notifications when documents are received or accessed. This feature enhances communication between parties involved in the case and ensures everyone stays informed throughout the litigation process.

Eco-friendly practices

Embracing eService aligns with environmentally conscious practices. By reducing the need for paper, printing, and transportation, law firms contribute to a reduction in their carbon footprint and support sustainability efforts.

Improved collaboration

Electronic documents shared through eService can be easily shared and reviewed by multiple team members simultaneously. This collaborative approach promotes efficient teamwork, enhancing case analysis and strategy development.

Minimized physical storage

The transition to electronic documents through eService can significantly reduce the need for physical storage space within law firms. This reduction in paper clutter and storage costs can positively impact office organization and operational efficiency.

Adaptation to technological trends

Embracing eService demonstrates a law firm’s commitment to keeping up with technological advancements. This forward-thinking approach can attract tech-savvy clients and enhance the firm’s reputation for staying current in a rapidly evolving legal landscape.

While electronic sharing of subsequent documents in litigation through eService offers a plethora of advantages, it remains underutilized in comparison to its potential benefits. By leveraging eService providers over traditional email methods, law firms can enhance their efficiency, accuracy, and overall workflow.

The seamless integration of technology not only saves time and costs but also fosters a more streamlined and environmentally conscious legal practice. As the legal industry continues to adapt to technological advancements, embracing eService stands as a logical step toward a more efficient and modernized future.

The benefits of serving subsequent documents electronically

The benefits of eService will be apparent to anyone who has ever had the joy of a late-night drive to the airport post office to meet a deadline. The cost and inconvenience of printing, postage, and couriers are entirely alleviated.

You can also be sure that you’ve received the correct documents. The postal service is improving, but there’s still a real risk of receiving an incorrect package or, because of traffic, flight delays, or logical problems, receiving it late.

Finally, the documents you receive are also, of course, already in electronic format and can be quickly disseminated to everyone in the firm who needs to see them.

eService in California moving forward

The future of eService in California is marked by expanded adoption, tighter integration with eFiling, enhanced security measures, and AI-driven automation.

Legislative refinements and increased education will accompany the growth of eService, driving efficiency, cost savings, and streamlined document exchange across the legal landscape.

As technology advances, eService is poised to become a pivotal tool, facilitating seamless communication, authentication, and collaboration among legal professionals in California.

We have already seen many courts adopt eService, and we continue to see more courts adopt digital processes. Just recently, San Bernardino has become the latest to mandate eFiling, following in the footsteps of most others.


The legal landscape has been revolutionized by eService, electronically sharing litigation documents. One Legal, an early innovator, marked its inception in 1990 with the first accepted facsimile-transmitted document in a California court. eService is being increasingly used by courts, to the point where its ubiquity will be assured in the not-too-distant future.

With eService providers offering secure, efficient alternatives, law firms can reap cost, time, and environmental benefits. The evolution of eService holds promises of integration with emerging technologies and continued growth in California’s legal landscape.

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