When it comes to process serving at One Legal, we strive to be more than just a bridge between law firms and professional process servers; we’re a team of dedicated professionals who expertly blend technology with human oversight to ensure that every document served is done so with the utmost care and precision. 

Our process is designed to be transparent, providing you with clear insights into how we manage your documents and maintain the momentum of your legal operations. We believe in keeping you informed every step of the way. 

A rigorous start: Pre-dispatch excellence

The journey of every document, from summons to subpoena, begins with our pre-dispatch review.

Our document specialists meticulously check each document for completeness and conformity, ensuring that all items are court-stamped or filed correctly and that each document matches the others accurately.

This critical step is about setting the stage for success, ensuring that when a document leaves for service, it’s fully prepared. 

If any issues are identified, such as missing documents or incomplete service addresses, our team will immediately place the order in a ‘customer action needed’ status and reach out with a request for clarification. This proactive approach helps prevent any delays in your process. 

Strategic contractor assignment: Matching expertise with need

After documents pass our initial review, they are assigned to a contractor whose skills and location align with the specific needs of the job. The right contractor is selected based on careful consideration of their workload, expertise, and skills applicable to the job at hand, as well as their historical performance. 

For instance, in complex cases involving evasive or potentially hostile targets, we assign experienced servers who are adept at navigating tricky service scenarios. This ensures that each task is approached with a strategy tailored to its unique challenges. 

Real-time adjustments and client feedback: A dynamic approach

Our real-time communication tools are essential for adapting strategies as needed. When additional information becomes available that could aid the service — such as the target’s typical whereabouts or specific physical details — you can update us instantly from the order detail page within One Legal. This helps refine our approach and increases the likelihood of success. 

From attempts to affidavit: Detailed documentation

Service attempts require strategic timing, thorough observation, and sometimes multiple visits. Each attempt is logged, capturing details such as the time of day, GPS coordinates, and a photograph of the location. These details form a robust foundation for the affidavit we prepare. 

Once service is affected, or attempts diligently completed, our team reviews the server’s notes and drafts the affidavit to ensure every detail is comprehensively documented and legally sound.

Only after the server reviews and electronically signs the affidavit do we consider the job complete. This careful review process not only ensures compliance but also supports a strong legal narrative should the service be contested in court. 

Why this matters: Ensuring quality and reliability

Every step, from document preparation to affidavit signing, is visible to you through our app, providing a window into the process. This transparency, paired with our proactive staff oversight, ensures that no detail is overlooked. 

We monitor numerous metrics and service level agreements (SLAs) on real-time dashboards daily. Our team actively uses this data to preemptively address any potential issues, ensuring your document’s journey through the legal process is smooth and uninterrupted. 

Choosing One Legal: More than just a service provider

Choosing One Legal means partnering with a team as committed to your legal success as you are. We’re not just serving documents; we’re ensuring peace of mind, knowing that an expert team supports every step of the process with the highest standard of quality and reliability. 

By opting for One Legal, you gain a partner who stands by every document served, every process followed, and every affidavit filed, ensuring that your legal needs are met with the utmost professionalism and care.