10 things to include in your new client welcome kit
One of the most useful retention tools law firms can use is the “Welcome Kit.” These items will introduce your clients to the firm while also providing critical information.
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7 sneaky things that waste a paralegal’s time
How do you spend your time? Discover some surprising ways that you might be losing time over the course of the day, even as you intend to save it.
6 tactics for dealing with clients who take up all your time
Sometimes clients take up more than their fair share of your time. Here are some strategies for dealing with clients who need a little extra from your firm.
6 ways for legal professionals to defuse tense situations
Due to the nature of the work, the legal industry carries a high potential for anxiety and tension. When working with upset clients, it can be a challenge to represent your firm with the utmost calm, composure, and professionalism. Promote clear communication and avoid costly mistakes with these six different […]
5 essential questioning techniques for legal professionals
From questioning witnesses on the stand or taking depositions, to conducting preliminary client interviews, or simply interacting daily with other colleagues, effective communication is critical to your success as a legal professional. Among the most important communication skills to master is asking questions effectively. We wrote previously about how to […]