10 things to include in your new client welcome kit
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One of the most useful retention tools law firms can use is the “Welcome Kit.” These items will introduce your clients to the firm while also providing critical information.
7 sneaky things that waste a paralegal’s time
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How do you spend your time? Discover some surprising ways that you might be losing time over the course of the day, even as you intend to save it.
6 tactics for dealing with clients who take up all your time
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Sometimes clients take up more than their fair share of your time. Here are some strategies for dealing with clients who need a little extra from your firm.
6 ways for legal professionals to defuse tense situations
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Due to the nature of the work, the legal industry carries a high potential for anxiety and tension. When working with upset clients, it can be a challenge to represent your firm with the utmost calm, composure, and professionalism. Promote clear communication and avoid costly mistakes with these six different ways to defuse tense situations […]
5 essential questioning techniques for legal professionals
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From questioning witnesses on the stand or taking depositions, to conducting preliminary client interviews, or simply interacting daily with other colleagues, effective communication is critical to your success as a legal professional. Among the most important communication skills to master is asking questions effectively. We wrote previously about how to improve the ways you conduct […]