6 steps to communicating mistakes with clients effectively
Errors will happen as long as humans are around. But careful and compassionate communication is critical to preserving client relationships.
12 tips to improve your legal client onboarding process
Want to provide the very best welcome to incoming clients that you can? Try these options for boosting your onboarding process.
10 things to include in your new client welcome kit
One of the most useful retention tools law firms can use is the “Welcome Kit.” These items will introduce your clients to the firm while also providing critical information.
5 ways to manage, meet and exceed client expectations
Demanding clients are business as usual in the legal industry. Here are five ways to meet, manage and exceed clients’ potentially unrealistic expectations while remaining sane.
7 sneaky things that waste a paralegal’s time
How do you spend your time? Discover some surprising ways that you might be losing time over the course of the day, even as you intend to save it.
The top complaints about law firms from clients and how to avoid them
Has your office heard these top complaints about law firms? Learn more about what clients are saying and how you might address the issues.
6 tactics for dealing with clients who take up all your time
Sometimes clients take up more than their fair share of your time. Here are some strategies for dealing with clients who need a little extra from your firm.
Best practices for maintaining client relationships
While getting prospective clients to your door might be the hardest part, establishing and maintaining client relationships can also be a challenge. Yet creating connections with clients that will continue and deepen over the years is just as important. Legal professionals are responsible for creating and maintaining positive relationships with […]
6 ways for legal professionals to defuse tense situations
Due to the nature of the work, the legal industry carries a high potential for anxiety and tension. When working with upset clients, it can be a challenge to represent your firm with the utmost calm, composure, and professionalism. Promote clear communication and avoid costly mistakes with these six different […]
5 essential questioning techniques for legal professionals
From questioning witnesses on the stand or taking depositions, to conducting preliminary client interviews, or simply interacting daily with other colleagues, effective communication is critical to your success as a legal professional. Among the most important communication skills to master is asking questions effectively. We wrote previously about how to […]