Success story

Streamlining legal operations for a Calabasas law firm

See how a Calabasas law firm overcame service challenges and improved productivity with One Legal.

Practice areas

Commercial/business litigation & personal injury

No. of attorneys

1

Location

Calabasas, CA

One Legal services

eFiling

Service of process

Person/Business Locator

One Legal client since

2018

The Law Offices of George R. Hynick is a small but busy and unflagging firm in Calabasas, specializing in commercial/business litigation and personal injury cases. With a high volume of cases at any given time, they need eFiling and service of process across various counties in California. 

In this case study, the firm’s legal secretary, Kimberley Sheppard, provides insights into how One Legal ensures the reliable and timely fulfillment of their eFiling and service of process needs. 

Challenges before One Legal

This firm’s cases span multiple counties, including Los Angeles, Orange, San Diego, San Bernardino, Sacramento, and beyond. Initially, they managed service of process through various providers but faced challenges in achieving effective and timely service. The absence of streamlined online communication often led to inefficiencies and delays, impacting their overall productivity. 

Making the switch to One Legal

When searching for a new solution, the firm identified several key requirements: 

  • Responsive customer service 
  • Reliable service of process 
  • Assistance with understanding different eFiling requirements across courts 

Kimberley discovered One Legal through an online search and was drawn to their customer service and comprehensive range of services. These factors aligned well with the firm’s needs, making One Legal a strong contender among other providers under consideration. 

Set yourself up for success with our free Guide to Service of Process

We used a couple of eFiling and process serving providers before we decided to go with One Legal. Now our firm solely uses One Legal for all our needs.

Implementation and first impressions

Kimberley partnered with the firm’s sole attorney, George Hynick, to select a provider that could meet their needs. As more and more courts implemented mandatory eFiling, the firm became even more compelled to adopt One Legal as their all-in-one court filing solution. As an approved eFiling Service Provider across California Superior Courts, plus the ability to physically file documents where eFiling is not yet offered by the Court, One Legal can be used to file in every courthouse in California. Once the decision was made, the transition to One Legal was seamless, and the initial positive experience has continued and grown stronger over the years. 

One Legal benefits

Efficiency

Since they first started using One Legal in 2018, the Law Offices of George R. Hynick have experienced significant gains in operational efficiency.

Reliability

The firm uses One Legal for all of their eFiling and process serving needs as a "one-stop shop."

Peace of mind

They enjoy a great customer service from the personalized attention of One Legal’s Client Success Managers.

One Legal is our firm’s ‘one-stop shop.’ We rely on One Legal for all our eFiling needs from county to county and service of process for all our cases.

Using One Legal: Benefits and impact

Since partnering with One Legal in 2018, the firm has experienced significant improvements in operational efficiency. One Legal has become the primary provider for all their eFiling and service of process needs for all their cases.  

Over the years, One Legal has invested in new features, products, and functionalities in its online platform, especially in the Service of Process offering. The enhanced messaging and communication features have greatly enhanced their productivity. 

Long-term partnership and recommendations

The benefits of partnering with One Legal have extended beyond just operational efficiency. Our exceptional customer service, especially from their client success manager, has been instrumental. The firm advises other law firms facing similar challenges to invest in a reliable partner like One Legal that offers comprehensive services and excellent customer support. 

Final thoughts

The firm’s experience with One Legal has been overwhelmingly positive. Our consistent support, user-friendly platform, and continuous enhancements have solidified their reliance on One Legal for their eFiling and service of process needs. They highly recommend One Legal to other legal professionals seeking to streamline their operations and improve their productivity. 

One Legal has not only transformed their approach to legal administrative tasks but has also become a trusted partner in their litigation support journey. 

Find out how One Legal can help your firm

Switch to One Legal for your next case to see how you can save time and stay organized on all your court filing, process serving, courtesy copy deliveries, and more.

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Kristian will share strategies for enhancing our stakeout service level and ensuring successful process serves, even in the most challenging cases.

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