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Success story
How a Los Angeles-based law firm uses One Legal to dramatically improve its litigation practice.
Corporate, class actions, construction, insurance recovery, labor and employment.
11
Los Angeles, CA
eFiling
Service of process
2010
This national law firm handles a wide range of practice areas, with its Los Angeles office focused on business and labor & employment litigation. Primarily defending civil matters, the firm occasionally represents plaintiffs.
Legal assistants are organized into teams by floor, providing dedicated litigation support to attorneys. The firm’s legal support specialist, a seasoned professional with over 35 years of experience, shares their experience using One Legal for eFiling and service of process to manage their heavy day-to-day caseload.
The volume of filings fluctuates based on case activity, sometimes requiring 10 filings per week, other times just one or two. While most cases remain local to Los Angeles or within California, the firm occasionally handles out-of-state and overseas service of process.
“The most challenging aspect of previous providers we’ve used is not receiving real-time updates on urgent services,” the legal support specialist explained. Ensuring timely and accurate filings was critical, but the process was sometimes slowed by a lack of immediate status tracking.
For service of process, they had used the same provider for years, relying on a trusted vendor that had delivered on difficult assignments. However, when it came to eFiling, One Legal became the firm’s go-to solution.
One Legal has been a trusted eFiling provider for the firm since 2010, helping them navigate the transition to electronic filing for new courts with ease. Since then, many improvements have been made to the paltform.
One Legal’s intuitive design and streamlined onboarding process make it easy for new legal professionals to get started without extensive training, the legal specialist remarked. Whether adopting the platform for the first time or using it at a new firm, she noted that users can quickly integrate it into their workflow with minimal effort.
One Legal streamlined the firm’s workflow by allowing them to file and advance filing fees simultaneously
The firm values One Legal’s responsive and knowledgeable support team
With intuitive navigation and a user-friendly platform, One Legal required little training
One Legal is constantly working to improve the user experience for efficiency and I appreciate it. It makes me feel like my needs are being anticipated and met.
The legal support specialist has consistently used One Legal on their team for over a decade, appreciating its reliability, ease of use, and efficiency. One of the biggest advantages has been the ability to file and advance filing fees simultaneously, removing extra steps from the process.
“If I have questions, I reach out and get satisfactory answers or solutions to my problem,” they shared. One Legal’s customer support and ease-of-use have made it a trusted tool within the firm.
Unlike other firms that struggle with inefficiencies or unreliable service providers, this firm has never encountered major pain points with One Legal. “I don’t recall experiencing pain points,” they said, emphasizing how easy the One Legal platform is to use.
With many years of experience using One Legal, the legal support specialist continues to rely on the platform as their preferred eFiling solution. Would they recommend it to other legal professionals?
“Absolutely. I have done so in the past as well.”
Switch to One Legal for your next case to see how you can save time and stay organized on all your court filing, process serving, courtesy copy deliveries, and more.
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