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Success story
For this firm handling complex filings across multiple jurisdictions, managing eFiling and service of process efficiently was a challenge—until they switched to One Legal.
Insurance litigation, civil rights, employment law, and corporate and trademark law
6
El Segundo, CA
eFiling
Service of process
2010
This boutique law firm specializes in insurance litigation, civil rights, employment, and corporate and trademark law. With a strong focus on litigation, the firm handles both plaintiff and defense matters across multiple jurisdictions. While the firm does not file complaints frequently, it regularly eFiles in district courts and occasionally requires service of process for out-of-state filings.
The firm’s senior paralegal is responsible for case management, filings, and training new legal assistants and paralegals. They shared their experience transitioning to One Legal and how it has improved their workflow.
Before using One Legal, the firm’s process for eFiling and service of process had inefficiencies. Their cases required a mix of local and out-of-state service, but tracking updates and managing multiple vendors created extra work.
“I conduct my own due diligence and place the orders once I receive all of the conformed copies and accompanying case-initiating documents served by the court,” the senior paralegal explained. However, they often had to manually follow up on status updates and request additional documentation, slowing down case initiations significantly.
The firm found that inconsistent updates and delays complicated their workflow, while they also preferred to review proofs of service before submitting them, requiring a solution that supported accuracy without adding unnecessary steps.
With these challenges in mind, the firm sought a provider that offered real-time tracking, a user-friendly interface, and a streamlined process.
I still believe that One Legal is the best for eFiling and service; I have confidence in their staff and staff and that filings will be returned quickly.
The senior paralegal first encountered One Legal in the mid-2000s. After experiencing issues with a previous provider, they made the switch and found One Legal to be a superior alternative.
“Since then, if the firm I was working at did not have a One Legal account, we would end up switching to One Legal,” they said. Over time, One Legal became their preferred choice due to:
Easy-to-use workflows for bundled services making litigation support simple for the firm.
One Legal's longstanding reputation as a premier litigation support makes them a valuable partner for the firm.
The firm has confidence that filings are processed and returned quickly by One Legal's staff.
Since adopting One Legal, the firm has seen improvements in efficiency and accuracy. The ability to track filings and service of process in real time has reduced the need for manual follow-ups, and turnaround times have improved significantly.
“I have confidence in the staff and that the filing will be returned quickly,” the senior paralegal shared. One Legal’s ease of use solidified its place as the firm’s primary eFiling and service provider, while the simple invoicing process also made cost tracking easier without adding extra administrative burdens; the platform is a key tool for the litigation team.
With nearly two decades of experience using One Legal, this senior paralegal’s opinion remains unwavering: “One Legal continues to be the best for eFiling and service. It’s reliable, efficient, and consistently delivers excellent value.”
Would they recommend One Legal to other legal professionals? “Absolutely.”
Switch to One Legal for your next case to see how you can save time and stay organized on all your court filing, process serving, courtesy copy deliveries, and more.
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