Frequently Asked Questions

Customers place their orders through our website at www.onelegal.com and can then submit documents via fax, upload or a combination of the two. Our new and improved system makes the ordering process more efficient.

One of the primary benefits is that documents can be submitted for court filing, court research & document retrieval and process service right from your desk using your computer. Since the orders are tracked through our online system, there's no longer a need for follow-up phone calls — we provide status updates via email as your order moves through our system. You'll receive an email when your order is first received and once it is successfully completed. You can also check the status on our website 24 hours a day. Because our systems are now more efficient than ever, in some instances customers will have the ability to file and serve in new service areas.

Our easy-to-use system gives you direct access to your pending and completed orders 24 hours a day. A few of the new features include the ability to manage and save your active cases, create templates to save time on future orders, retrieve file-stamped caption pages and proofs of service and receive free confirmation upon receipt and when your order is completed.

We offer several ways to help register and place orders. The first is free online training that you can view from your desk at any time of the day. Visit our website at www.onelegal.com for details on registration. You can also contact us to request a free CD that will take you step-by-step through the registration and ordering process. Call (800) 938-8815 or support@onelegal.com.

Yes. Everyone who chooses to file court documents through One Legal must have an account and be a registered user. If you do not yet have an account, you can sign up in just minutes.

If your firm already has an account, you must become a registered user before placing orders. You'll need your firm's One Legal Customer Number and the firm's main billing zip code to register.

To set up your firm's account or to become a registered user, simply click here, or on any Register Now link found in the Login area and throughout the site. The prompts will guide you through the simple process.

You'll need to provide your contact information such as an address, phone number and email address. Plus a valid Visa, MasterCard or American Express credit card.

Simply click here to register yourself as a user through this site. You'll need your firm's One Legal Customer Number and the firm's main billing zip code to register.

No. Although you are asked to provide a valid credit card when setting up your account, your assignments will be billed by invoice. If you sign up as a credit card customer, your invoices will be automatically charged to the card you provide; otherwise, your credit card information will be kept on file with One Legal to be used only in the event of a past due invoice.

There are two basic ways to file court documents with One Legal. With our eFiling service, you can submit electronic documents directly to the court. Our traditional court filing service lets you send your documents to One Legal via fax or upload, where they are physically delivered to your destination court.

With electronic filing, the destination court will accept documents submitted electronically by One Legal. With our physical court filing service, you send your documents to One Legal where they are printed, reviewed for errors and omissions, then hand delivered to the court.

Not all courts currently accept electronic court filing. However, as more realize the cost and time savings involved, they are creating the systems to accept electronic submissions. As new courts come online, One Legal will offer eFiling to take advantage of this more convenient, money-saving filing method.

We're constantly expanding the number of courts where you can file court documents using One Legal services. Please refer to our Service Directory for a complete list of supported courts or search to see if your particular jurisdiction is covered by One Legal.

You can search our service areas, or you can view the Service Directory for a complete listing.

Yes. Once you place your order on our system, you can either send us your documents by fax or upload them.

Yes. You can upload the majority of your document and fax just the pages with signatures.

Once your court filing is accepted by the court, you'll receive a confirmation email. For both physical and electronic delivery, you can also check the status of your order 24/7 through our online tracking system and download the caption page.

To make payment more convenient for you, we will advance the court filing fees as long as your account is in good standing. After the assignment is completed, we will send you an invoice detailing the order and all fees that we advanced on your behalf.

In areas where same-day service is available, we will guarantee same-day delivery, or at a minimum, attempt to file any properly prepared document received by the deadline. Click here for details on locations where same-day service is available.

You need to submit all process serving orders through the One Legal website. Just log in, create your order and fax or upload your assignment.

One Legal offers process service in all 50 states.

One Legal offers three service levels. For same-day attempt (within California) or within 24 hours (outside of California), request Urgent Service. You can also choose Priority for a 1st attempt within 48 hours or Standard 72-hour turnaround.

Yes. In jurisdictions where electronic process serving is allowed, you can choose our eService option. Search our Service Directory to see if eService is available in your jurisdiction.

Yes. If you request this or it is required by code, One Legal will tender the witness fees and apply them to your invoice.

One Legal now offers nationwide court document retrieval service for civil cases in all state courts, and all federal civil and bankruptcy courts.

The turnaround for a completed research or document retrieval order is 1-2 business days, depending upon the court or location. This may vary by location and court.

We will do our best to provide an accurate delivery time for your document. However, completing a research assignment is dependent upon the availability of the court files and the time it takes the court to make copies. If the case is an older one, the court may have to request the file from outside storage.

We will send your documents electronically via email when your order is completed.

The same way you would with any other order, through our website www.onelegal.com. Just log in, create your order and upload it.

One Legal offers courtesy copy delivery for all courts in California that will accept courtesy copies. Please see the Service Directory for specific details.

If your order is submitted by the published deadline, we will deliver the courtesy copy to a Federal Court by 12:00 noon the following day, and a State Court by the end of the following business day. Some remote counties require a second travel day for delivery. Please see our Service Directory for specific details for a county or Court.

To access and use our site, you need a compatible Internet browser, the Adobe Reader program and the Adobe Flash Player.

Currently, we support the following browsers:

Microsoft Internet Explorer 6.0 and higher
Netscape Navigator 7 and higher
FireFox 1.0 and higher
Safari 2.0.3 and higher

Our site requires the use of the SSL (Secure Sockets Layer) protocol, cookies, JavaScript and CSS (Cascading Style Sheets).

Click here to download and install Adobe Reader.

Click here to download and install Adobe Flash Player.

You will need Adobe Reader to view PDF documents. Click here to download and install Adobe Reader.

Our online demonstrations require the Adobe Flash Player. If your Internet browser does not already have this "plug-in" installed, you can click here to download it. Or, your browser will automatically direct and instruct you on how to download Flash. It is very simple and your browser does most of the installation automatically.